Terms of Service

Qovela helps dealerships track vehicles through the reconditioning pipeline, run inspections, record repair line items and costs, manage documents, and report on recon performance. Managers, technicians, and third-party shops access the Service through the web dashboard — on desktop or any phone browser — each with permissions appropriate to their role.

You must be at least 18 years old, or have reached the age of majority where you live, to use the Service. By using the Service you represent that you meet this requirement and that all information you provide is true, accurate, and current. If you use the Service on behalf of a dealership or other organization, you represent that you have authority to bind that organization to these Terms.

Access to Qovela is provided on an invite basis. Each dealership is an isolated tenant; the dealership's manager (the account holder) controls who may access that dealership's data and with what role. Accounts created for technicians, third-party shops, and other team members (“associated accounts”) are under the account holder's control — the account holder may invite, change the role of, or remove associated accounts and may access activity and records associated with them.

Authentication is handled by our identity provider, Clerk. The person with access to an account's login email controls that account, so keep your login credentials confidential. You are responsible for all activity that occurs under your account and any associated accounts, and you agree to notify us promptly of any unauthorized use or security breach related to the Service.

• Payment method. When you subscribe to a paid plan you provide a payment method and confirm you are authorized to use it. You authorize us (through our payment processor, Stripe) to charge that payment method for the plan and for any paid feature you sign up for or use while these Terms are in force.
• Recurring charges. Paid plans (currently Pro and Pro Plus) are billed in advance on a recurring basis. After any free trial, your subscription renews and is charged automatically each billing period until it is cancelled.
• Free trials. If you are on a free trial, you must cancel before the trial ends to avoid being charged. If you do not cancel, you authorize us to charge your payment method when the trial converts to a paid subscription. If your access is downgraded or ends, some of your data may become unavailable, so back up anything you need.
• Price changes. We may change prices and plan features. For a material change to your recurring price we will give you at least 30 days' notice; if you do not agree, cancel before the new price takes effect. Prices exclude taxes and any data, messaging, or connectivity charges, which are your responsibility.
• Late or failed payments. If a payment fails or is past due, we may suspend or cancel the Service and, to the extent permitted by law, assess a reasonable late charge and recover reasonable collection costs. Suspension does not relieve you of amounts owed.
• Cancellation and refunds. You can manage or cancel your subscription at any time from the Billing page via the Stripe customer portal. Cancellation takes effect at the end of the current billing period; except where required by law, payments already made are non-refundable. Cancellation does not change your obligation to pay charges already due.

As between you and Qovela, the dealership owns the data it submits to the Service — including vehicle records, inspections, line items, photos, and documents (“Customer Data”). You grant us a limited, worldwide license to host, process, and display Customer Data solely to provide, secure, and improve the Service. We do not sell Customer Data.

You represent and warrant that you have all rights necessary to upload the content you submit and that it does not violate any law or third-party right (including intellectual property and privacy rights). We do not claim ownership of your content, and we may remove content that violates these Terms or where we reasonably believe removal is necessary.

You agree not to:

• Access data belonging to a dealership you are not authorized to access, or attempt to circumvent tenant isolation or role-based permissions.
• Reverse engineer, scrape, overload, damage, disable, or otherwise interfere with the Service, its networks, or its infrastructure, or interfere with anyone else's use of the Service.
• Use any bot, spider, or other automated means to access or use the Service except as we expressly permit.
• Resell, redistribute, or sublicense the Service, or use it to send spam or unsolicited bulk or commercial messages.
• Use the Service to build, benchmark against, or assist a competing product, or if you are (or plan to become) a competitor.
• Upload malware or unlawful content, or use the Service to violate any applicable law or regulation.

We may set and change reasonable limits on the Service — for example, on storage, file or upload sizes, the number of users or vehicles, API or request volume, data retention, and how long we keep inactive accounts. If you materially exceed published or communicated limits, we may throttle or suspend the affected functionality.

The Service relies on third-party providers to function, including Clerk (authentication), Stripe (payments), Resend and Google (email delivery), and Anthropic (AI-assisted VIN reading and repair-estimate features). Your use of the Service may be subject to those providers' terms, and we are not responsible for their acts or omissions.

Certain features use automated and AI-assisted processing (for example, reading a VIN from a photo or generating repair estimates). These outputs are provided as aids and may contain errors. You are responsible for verifying any AI-generated result before relying on it for business decisions.

We may offer pre-release or “beta” features that are still in development. They may not work as a final version will, may change or be discontinued at any time without notice, and are provided without any warranty.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data will always be available.

To the maximum extent permitted by law, Qovela and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve months preceding the claim.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if your subscription lapses, or as needed to protect the Service or other users. Upon termination, your right to use the Service ends.

Following termination or cancellation, we may permanently delete your data from our servers after any applicable retention period. You are responsible for backing up your data and maintaining your primary means of business. Sections that by their nature should survive (such as data ownership, disclaimers, and limitation of liability) will survive termination.

We may update these Terms from time to time. When we make a material change, we will update the “Last updated” date above and, where appropriate, provide additional notice at least 30 days before the change takes effect. If you do not agree to a change, you must stop using the Service before it takes effect; your continued use after that constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at support@qovela.app.